STORY BLOG: BECAREFUL OF RETAILERS

                            Author: Randy Daryl McNair

 

Computers and Tablets are some of the best tools for creating Digital Story Telling projects. The newest computers and mini-computers known as tablets contains some the best hardware, software, and digital features in today’s new digital media devices. The Problem is you cannot trust the salespeople that sell these new devices.

Three months ago I bought a Lenovo X-15 Laptop with the 8.1 Windows System and a multiple collection of the latest Apps. I paid about $500 for the laptop, which included 1 year Accidental Damage Warranty for $59. The Lenovo automatically comes with a 1 year parts and labor warranty from the Lenovo Company. Three weeks ago the Lenovo X-15 stopped operating. The computer would not start. I returned the laptop to Micro Center located in the Cross County Shopping Center in Yonkers, New York.

When I placed the laptop on the counter of the service desk technicians to my surprise, there was a customer that complained about paying $1,000 for his laptop including $129 Accidental Damage for 2-year insurance. The customer’s argument was that this was the second time he returned the computer for repairs and having to pay the service charges. When it came to my turn, the technician diagnosed the computer needs to be reset and all my files had to be backed up on a USB Flash drive, in order to reset the computer. I left the laptop at the store with the instructions to fully service the computer.

I was charged $71 and change for the repair service charges, However, I returned to the Micro Center under the impression that my computer was fully serviced. Since the technical support center was busy and I was tired from coming straight from work, I did not check the computer, believing they fully serviced the laptop. After I made it safely home with the laptop, to my surprise the same problem still remained, it would not start up. I decided to re-read the Lenovo Warranty which covered parts and labor for 1 year. The Lenovo X-15 is still in my home, out of service.

I have so busy with school and work, and then getting sick with a congested flu-cold last week, I haven’t time to call the Lenovo Company. The theme of this story do trust retail persons.